1. Introduction

Madison Payment Specialist (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing services, visit our website, or interact with us in any capacity.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, Social Security number, driver’s license number
• Contact Information: Address, email address, phone number
• Financial Information: Bank account details, credit card information, payment history, transaction records
• Business Information: Business name, tax identification number, business address, business type
• Technical Information: IP address, browser type, device information, usage data

Sensitive Information

As a payment processor, we handle sensitive financial data including:

• Credit and debit card numbers
• Bank account and routing numbers
• Transaction amounts and dates
• Payment authorization codes

Information Sources

We collect information from:

• Direct interactions with you
• Third-party service providers
• Public databases and credit reporting agencies
• Financial institutions and payment networks
• Our website and digital platforms

3. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Processing payments and transactions
• Verifying your identity and preventing fraud
• Maintaining accurate financial records
• Providing customer support and service

Business Operations

• Conducting risk assessments and underwriting
• Complying with legal and regulatory requirements
• Improving our services and developing new offerings
• Communicating important service updates

Legal Compliance

• Meeting anti-money laundering (AML) requirements
• Complying with Know Your Customer (KYC) regulations
• Reporting suspicious activities as required by law
• Maintaining records for audit and examination purposes

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

• Payment processors and financial institutions
• Identity verification services
• Technology providers and data centers
• Professional service providers (legal, accounting, consulting)

Legal Requirements

• Government agencies and regulatory bodies
• Law enforcement when required by law
• Courts and legal proceedings
• Compliance with subpoenas and court orders

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share information with third parties when you provide explicit consent.

5. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure data centers with restricted access
• Regular security assessments and penetration testing
• Multi-factor authentication for system access

Administrative Safeguards

• Employee background checks and training
• Access controls based on job responsibilities
• Regular security policy updates
• Incident response procedures

Physical Safeguards

• Secured facilities with access controls
• Surveillance systems and security personnel
• Secure destruction of physical documents
• Environmental controls for equipment protection

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Meet legitimate business purposes

Generally, we retain transaction records for seven years or as required by applicable law. Personal information may be retained for shorter periods unless legal requirements dictate otherwise.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Update your contact information

Data Portability

• Request a copy of your data in a portable format
• Transfer your data to another service provider (where applicable)

Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Close your account and discontinue services

Opt-Out Rights

• Unsubscribe from marketing communications
• Opt out of certain data sharing practices (where legally permitted)

To exercise these rights, contact us using the information provided at the beginning of this policy.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

If you are located outside the United States, please note that we may transfer your information to the United States for processing. We implement appropriate safeguards to protect your information during international transfers.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. State-Specific Privacy Rights

California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Other State Laws

Residents of other states may have additional rights under applicable state privacy laws. Please contact us for information about your specific rights.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

The “Last Updated” date at the top of this policy indicates when the most recent changes were made.

13. Complaints and Dispute Resolution

If you have concerns about our privacy practices, please contact us first. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may have the right to file a complaint with relevant regulatory authorities.

14. Contact Information for Privacy Matters

For privacy-related questions, concerns, or requests:

Madison Payment Specialist
Privacy Officer
33611 U.S. 280
Childersburg, AL 35044
Phone: (256) 598-3638
Email: [email protected]